We are committed to resolving any problem or dispute you may have with us. Please let us know if you have any problem, dispute of complaint by contacting our Complaints Officer as follows:


Complaints Officers

841 Hunter St, Newcstle West NSW 2302

Phone (02) 4979 1160

Toll free 1 800 810 3300



Our complaints officer will deal with your complaint in an efficient and timely manner. Our complains officer will provide you with information about how your complaint will be processed and the expected time frame for resolving the complaint.


If you feel that your complaint has not been resolved properly by us or in a timely manner, then you can refer your complaint to the Australian Financial Complaints Authority (AFCA) or the Australian Securities and Investments Commission (ASIC):



Phone 1 800 931 678 (free call)


Mail Australian Financial Complaints Authority, 6PO Box 3 Melbourne Victoria, 3001



Information line 1 300 300 630

Fax (03) 5177 3999

Email infoline@asic/